Your new eyeglasses are warranted to be free from manufacturer's defects, which includes materials and workmanship, for one year from the date of purchase. While all of our eyeglass lenses automatically include scratch-resistant coating, scratching is a normal result of use and is not considered a defect (some vision insurance plans offer a one-time replacement for scratches on lenses if a claim is made within one year from the date of purchase - see an optician for details). If an additional scratch coating was purchased at the time of the original order, our lab will replace the lenses once within one year from the date of purchase if excessive scratches have occurred.
*The Warranty does not cover lost or stolen glasses.
**Replacement glasses cannot exceed the retail value of the original pair of glasses and the prescription must be valid (prescriptions expire one year from the date of the exam).
***The warranty on broken frames is only valid if all parts of the original frame are returned at the time of receiving the replacement frame.
Prescription Guarantee: In the event your prescription changes within 60 days of your eye exam, we will replace your lenses (with the same style) at no additional cost. If any upgraded lens options are added to the replacement lenses, you will be responsible for the additional fees.
Refund Policy: Our staff is here to provide you with the best products and services available. If we are unable to satisfy your eyewear needs, you may return your glasses for a refund for up to 60 days from the order date (exam fees and lab fees are non-refundable).